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  1. Jira Service Management Data Center
  2. JSDSERVER-5228

Allow JSM to display whole comment history in notification mail

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Notification
    • None
    • 64
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      Problem Definition

      In some cases, customer wants to be able to see all the comment history in the notification mail without opening the ticket in customer portal.

      Suggested Solution

      Add a variable for custom mail template which allows user to insert whole comment history in the notification mail.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-2044 As a Service Desk User, I would like notifications to contain the request history

          • Gathering Interest
          is duplicated by

          Suggestion - JSDSERVER-5188 As a customer, in the customer notification emails I'd like to see the full comment history for my issue

          • Gathering Interest
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
              Votes:
              221 Vote for this issue
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              Dates

                Created:
                Updated:

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