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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      Following Service Desk documentation mentions AO_54307E_CSATENTRIES table which no longer exists (or being used) since JSD 3.2.0.

      Suggested Solution

      Remove this table from documentation for JSD 3.2 and later version.

            [JSDSERVER-5205] Update documentation regarding Database tables of Service Desk

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Ishwinder Kaur added a comment - - edited
            Atlassian Update - 03 March 2025

            Hello,

            Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now.

            We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback.

            You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - - edited Atlassian Update - 03 March 2025 Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now. We understand that this suggestion might still be important to you. If you'd like to provide additional context or information about why it remains relevant, please contact our Technical Support team for assistance. We'll be happy to review your feedback. You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and our dashboards, which contain recently resolved issues , current work, and future plans. Kind regards, Jira Service Management Data Center
            Ishwinder Kaur made changes -
            Labels Original: database eol table New: cleanup-seos-fy25 database eol table
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011145 ] New: JAC Suggestion Workflow 3 [ 3646435 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663471 ] New: JAC Suggestion Workflow [ 3011145 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2401941 ] New: Confluence Workflow - Public Facing v4 [ 2663471 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Wazza made changes -
            Assignee Original: Wazza [ wthompson ] New: Karen Bywater [ kbywater@atlassian.com ]
            Robin Reidl (Inactive) made changes -
            Assignee New: Wazza [ wthompson ]
            Robin Reidl (Inactive) made changes -
            Labels New: database eol table

              kbywater@atlassian.com Karen Bywater
              cmao Chen Mao (Inactive)
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                Created:
                Updated:
                Resolved: