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  1. Jira Service Management Data Center
  2. JSDSERVER-5175

Specify the location of the option in the documentation

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem

      There's an option added on the Email requests page that allows users to choose how JIRA Service Desk creates customers from the To and CC fields of emails. However, the location is not specified and it can be mistaken as the project's Email requests settings instead of the global configuration.
      this documentation

      Suggestion

      Specify the location of the Email requests option which is at Administration > Applications > JIRA Service Desk > Email requests

            [JSDSERVER-5175] Specify the location of the option in the documentation

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011895 ] New: JAC Suggestion Workflow 3 [ 3649338 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665423 ] New: JAC Suggestion Workflow [ 3011895 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324722 ] New: Confluence Workflow - Public Facing v4 [ 2665423 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Wazza made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Wazza made changes -
            Rank New: Ranked higher
            Wazza made changes -
            Story Points New: 2
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2308496 ] New: JSD Suggestion Workflow - TEMP [ 2324722 ]
            Robin Reidl (Inactive) made changes -
            Assignee New: Wazza [ wthompson ]
            Robin Reidl (Inactive) made changes -
            Labels New: customer email permission request um
            Michelle Chin created issue -

              wthompson Wazza
              michin Michelle Chin
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                Created:
                Updated:
                Resolved: