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  1. Jira Service Management Data Center
  2. JSDSERVER-4896

Long delay in automation rule

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      Summary

      This issue came from PS-10718 where the customer saw a ~ 2 hour delay in automation rules on new issues created. The cause that automation is placed on the scheduler which takes too long to execute it. 

      Environment

      • ServiceDesk 3.2.5

      Steps to Reproduce

      1. Create rules.
      2. Trigger the rule (for example create an issue) 1x per second from jmeter
      3. Make sure rules are processed slower than JIRA events are propagated.
      4. See that, the rule has delay, and delay is increasing (the more rules and the slowest the rules are and the more triggers incoming - the longer delay)

      Expected Results

      ServiceDesk Automation rule should not be using JIRA scheduler that can be stacked with other services.

      Actual Results

      Servicedesk Automation rule kicks out 1-2h after the issue creation.

      Workaround

      • remove the slowest rules, or
      • slow down mail handler (if it's possible).

          Form Name

            [JSDSERVER-4896] Long delay in automation rule

            Kunal Kanojia made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 532812 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305105 ] New: JAC Bug Workflow v3 [ 3126148 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Major [ 14431 ] New: Severity 2 - Major [ 15831 ]
            Andriy Yakovlev [Atlassian] made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 392259 ]
            Joao Palharini (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 351110 ]
            Morgan Knicely (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 341568 ]
            Archana Menon made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 302616 ]
            Tomasz Bartyzel made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 294493 ] New: This issue links to "Page (Atlassian Documentation)" [ 294493 ]
            Tomasz Bartyzel made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 294493 ] New: This issue links to "Page (Atlassian Documentation)" [ 294493 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059032 ] New: JSD Bug Workflow v5 - TEMP [ 2305105 ]

              mmcmahon Matthew McMahon (Inactive)
              vkharisma vkharisma
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: