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  1. Jira Service Management Data Center
  2. JSDSERVER-4471

Allow Agents to Create Accounts for Customers without Sending Email Invitations

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Details

    • Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Currently only JIRA admins can create users without sending email invitations. Agents can only invite customers via email when public signup and outgoing mail are enabled.

      Suggestion

      In many scenarios, it should be more convenient to allow agents to create customer accounts silently. For example agents may have talked with non-existing customers via a different communication channel so they just want to add customer accounts without disturbing admins and the customers themselves.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1708 Provide ability to disable the welcome email to new customers

          • Closed
          incorporates

          Suggestion - JSDSERVER-3312 Give Agents permission to create Reports

          • Closed
          relates to

          Suggestion - JSDCLOUD-4471 Allow Agents to Create Accounts for Customers without Sending Email Invitations

          • Closed
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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