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  1. Jira Service Management Data Center
  2. JSDSERVER-436

See "All Requests" submitted to a Service Desk by multiple Service Desk Customers.

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently there is an assumption with Service desk that a submitter will only want to see their requests. However, our clients will typically have 2-5 people submitting tickets and they often duplicate the very same request. Therefore, we would like for the ability to enable an "All Requests" link (in addition to the "My Requests" link that that is already there) so our clients can browse all open tickets that were submitted across all users for that project.

      I'm aware of previously submitted request that was incorrectly marked as a duplicate (https://jira.atlassian.com/browse/JSD-253 was making this same request while https://jira.atlassian.com/browse/JSD-257 was asking for a feature to ONE user to see all their tickets across all projects. THIS request is for MULTIPLE users to see each others request within a project).

      I'd be happy to provide more details if necessary.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed
          is duplicated by

          Suggestion - JSDSERVER-253 Show all requests within a project. Not only "My requests".

          • Closed
          relates to

          Suggestion - JSDCLOUD-436 See "All Requests" submitted to a Service Desk by multiple Service Desk Customers.

          • Closed

          Activity

            People

              Unassigned Unassigned
              1b55271d44ac Rick Manelius
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                Updated:
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