Automation Re-open on comment immediately when an issue is resolved with comment added

Issue Summary

If there's an Automation rule to reopen a case on comment, resolving a case with comment will cause the issue to be reopened immediately after resolving it.

Steps to reproduce

1. Create a Service Desk project from the Sample data.
2. Create an Automation Rule to run as project default and enable the rule.

• WHEN: Comment is added
• IF: Issue matches: Status = "Resolved"
  Comment is public
• THEN: Transition issue: Reopen issue

1. Create a Service Desk issue from JIRA.
2. Assign the issue to yourself.
3. Resolve the issue by clicking on the Resolve this issue transition button.
4. Insert a comment and click on the Resolve button.
5. Refresh the page.

Expected Result

Issue stays Resolved based on selected resolution.

Actual Result

Issue is reopened. Checking on the issue history, issue was resolved and then reopened.

Workaround

Cloud:

 Add the IF condition "Comment is primary action" to your automation rule

Server:

Currently there is no workaround.