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  1. Jira Service Management Data Center
  2. JSDSERVER-3931

Allow customers to raise requests on behalf of their colleagues.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      The "raise request on behalf of" is currently restricted to the service desk admin/agents only. The customers might want to raise the request on behalf on their colleagues or partners when accessing the customer portal.

      Suggested Solution

      There should be an option to allow customers to "raise requests on behalf on".

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-4102 As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers

          • Gathering Interest
          is incorporated by

          Suggestion - JSDSERVER-1462 Raise request on behalf of customer through email

          • Closed
          is related to

          Suggestion - JSDSERVER-3221 Improve Notification for Raising Request on behalf of Customer

          • Closed
          relates to

          Suggestion - JSDCLOUD-3931 Allow customers to raise requests on behalf of their colleagues.

          • Closed

          Activity

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              Unassigned Unassigned
              lsaw@atlassian.com Leon (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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