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  1. Jira Service Management Data Center
  2. JSDSERVER-3649

Service Desk license shouldn't disable core permissions within JIRA

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    • Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Today I learned that you lose the ability to assign tickets to people in a "Service Desk" project if that individual isn't licensed as an Agent. Assignment of issues is a basic feature of JIRA Core. It shouldn't be deactivated or overridden.

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          Suggestion - JSDCLOUD-3649 Service Desk license shouldn't disable core permissions within JIRA

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              Unassigned Unassigned
              a38518e05741 David Yu
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