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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: None
Component/s: Accounts (Signup, Invite, Login, Logout, Reset Password), API and Integrations
Labels:
- affects-cloud
- affects-server
- group
- participants
- request
- sdt

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

This would be useful for Service Desk installations used by product Support Department rather than an internal help desk.

Jira users that belong to the same Customer group should be able to see each others issues.
Also, a new field that populates with the Customer based on the user who created the issue would be useful.

Attachments

Issue Links

is related to

JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

Closed

relates to

JSDCLOUD-360 Support for grouping users by customer

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...

Activity

People

Assignee:: Unassigned

Reporter:: Eric White

Votes:: 200 Vote for this issue

Watchers:: 129 Start watching this issue

Dates

Created:: 25/Feb/2014 8:02 PM

Updated:: 04/Mar/2021 3:58 AM

Resolved:: 04/Mar/2021 3:58 AM