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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: 5.3.0
Component/s: Customer Portal
Labels:
- affects-cloud
- affects-server

UIS:
48
Support reference count:
15
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

Atlassian Update – 30 September 2022

Hi everyone,

Thank you for your engagement with this suggestion.

I’m happy to announce that we have shipped this feature as part of Jira Service Management Data Center 5.3 release. You can now sort columns in ascending and descending order on the My requests page in your Help center. This way you can adjust the visualization of the data on the page to your personal preferences, navigate through the data with ease, and find the values you need faster.

Please upgrade to the latest version of Jira Service Management to access this feature.

Kind regards,

Divyanshi

Jira Service Management, Data Center & Server

The My Requests page in the Customer Portal should allow for some way to sort current requests as a customer using Service Desk.

Currently is sorted from oldest to newest.
A specific example would be Sort by Status.

Attachments

Issue Links

is duplicated by

JSDSERVER-1522 add sort or filter mechanism to "My Request" page

Closed

JSDSERVER-4326 In the customer portal, customers cannot sort requests

Closed

is related to

JSDSERVER-2189 As an Agent, I want to be able to change the columns of the queues I work on

Gathering Interest

relates to

JSDCLOUD-357 Allow Customers to Sort Current Requests

Closed

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(7 mentioned in)

Activity

People

Assignee:: Charlie Marriott

Reporter:: Shannon S

Votes:: 277 Vote for this issue

Watchers:: 158 Start watching this issue

Dates

Created:: 24/Feb/2014 2:30 PM

Updated:: 21/Dec/2022 4:19 AM

Resolved:: 29/Sep/2022 1:00 PM