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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-3452

Customer can't raise an issue when he adds an emoji in his text

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    Description

      Actual behaviour

      When a customer user JIRA Service Desk from a mobile device or a Mac he will tend to use an emoji like :poop: when something goes wrong or :thumbsup: when his issue is fixed really fast.

      When he do this, he can't raise his issue or add comment. See attachted file.

      Expected behaviour

      There are different ways to fix:

      • Make the error message more user friendly so the customer knows what is the problem.
      • Ignore / cut off the emoji from the input field and let the issue create without the emoji
      • Make emoji availible (https://github.com/arvida/emoji-cheat-sheet.com)

      Notes

      I read this KB https://confluence.atlassian.com/x/0w6gGQ with PostgreSQL as Workaround. Because i use MySQL i can't try if JSD will work with that or not.

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          2016-02-22_10-11-42.png
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        2. epic issue.jpg
          epic issue.jpg
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              Unassigned Unassigned
              4e81381d415c Tim Eddelbuettel
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              Dates

                Created:
                Updated:

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