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  1. Jira Service Management Data Center
  2. JSDSERVER-3428

Inaccurate/incomplete information on "Setting up Service Desk users" page

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The following page provides details on how to manage Agents in a Service Desk project:
      https://confluence.atlassian.com/servicedeskserver030/setting-up-service-desk-users-761768734.html

      The last sentence is as follows:

      To set up and manage users, you must be logged in as an administrator.

      This should be adjusted to reflect that you need to be logged in as a JIRA administrator. The current document leaves too much room for interpretation, as it could also imply that you need to be a project administrator in order to perform this.
      Since project administrators do not have the privilege to adjust group memberships, they can not add Agents to a Service Desk if the user that is to be added as Agent is not part of the the jira-servicedesk-users group.

            [JSDSERVER-3428] Inaccurate/incomplete information on "Setting up Service Desk users" page

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              kbywater@atlassian.com Karen Bywater
              mnassette MJ (Inactive)
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