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  1. Jira Service Management Data Center
  2. JSDSERVER-3308

Ability to hide agent name in customer portal

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • 13
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      As a company, we don't want the customer to see the concrete name of the agent (or 2nd Level Support) who is working on a ticket

      Because we don't want the customers to get in contact with a concrete agent next time (i.e. by phone)

      how can we hide the agents name in the customer portal?

      There should be a toggle in the admin panel to control showing or hiding user names in the portal.
      When "hiding" is enabled, every entry could be named with "Service Desk Team" for example.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1986 As an Administrator, I want to be able to hide agent usernames from customers

          • Gathering Interest
          is duplicated by

          Suggestion - JSDSERVER-2381 Hide or Anonymize Assignee Information for Customers

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-3308 Ability to hide agent name in customer portal

          • Reviewing
          mentioned in

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            People

              Unassigned Unassigned
              25c1ed402fee Stephan Kaps
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              Dates

                Created:
                Updated:

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