Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3221

Improve Notification for Raising Request on behalf of Customer

    XMLWordPrintable

Details

    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary:

      The current notification that a customer get when its request is raised by an agent will be like below. It would be great if there is more information about the request as the Customer did not know what is the Request Details looks like. They would need to access the request directly to check for the details

      
Hi admin,

We have received your request and will get back to you soon.

– Basic Service Desk

      Steps to Reproduce:

      1. Login as an Agent of a Service Desk project.
      2. Go to the Customer Portal of the project.
      3. Raise a request on behalf of a customer.

      Current Result:

      • The Customer will get a notification that the request is created.

      Desired Result:

      • The Customer will get a notification that the request is created with the additional details of the request.

      Attachments

        Issue Links

          incorporates

          Suggestion - JSDSERVER-1700 When Raise Request on behalf of customer from JIRA and change request type a notification should be sent

          • Gathering Interest
          is duplicated by

          Suggestion - JSDSERVER-3374 Raising Request on behalf of existing customer should show that its being raised that way

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3188 Issue Summary missing from the Subject Email Notification

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-2263 Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers

          • Closed
          relates to

          Suggestion - JSDCLOUD-3221 Improve Notification for Raising Request on behalf of Customer

          • Closed

          Suggestion - JSDSERVER-3931 Allow customers to raise requests on behalf of their colleagues.

          • Closed

          Suggestion - JSDSERVER-4102 As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync