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  1. Jira Service Management Data Center
  2. JSDSERVER-3217

JIRA Service Desk trial license expiry breaks JIRA Core and JIRA Software

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    Description

      After JIRA Service Desk trial license is expired, issues cannot be created in JIRA Core or JIRA Software

      Steps to Reproduce

      1. Install JIRA Core and JIRA Software with a good license
      2. Install JIRA Service Desk with a trial license
      3. Wait for the trial license to expire
      4. Attempt to Create Issue in JIRA Core or JIRA Software

      Expected Outcome Issues can still be created in JIRA Core and JIRA Software
      Actual Outcome Issues cannot be created in JIRA Core and JIRA Software

      Workaround

      In order to not affect Jira Software, please remove the JSM license from Admin > Application Versions & license. Without the expired license, the ticket creation by licensed users will not be affected.

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3257 Unable to Create Issue for JIRA Software project when Service Desk Evaluation License Expired

          • Low - Low priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-60391 Cannot create new issues in JIRA due to JSD or JIRA Software license expiry

          • Low - Low priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-60391 Cannot create new issues in JIRA due to JSD or JIRA Software license expiry

          • Low - Low priority issues
          • Closed

          Suggestion - JRASERVER-64365 Improve how JIRA handles Expired Evaluation Licenses

          • Gathering Interest
          mentioned in

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          relates to

          CA-245703 Loading...

          was cloned as

          HELIX-230 Loading...

          Activity

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              vsharma@atlassian.com V (Inactive)
              c9620997a51c Swift Capital
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              Dates

                Created:
                Updated:
                Resolved:

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