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  1. Jira Service Management Data Center
  2. JSDSERVER-2933

Ability to add a custom field such as Customer's Organization in Service Desk customer portal profile

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current Behaviour
      The inability to capture a users organization during the self-service user sign-up process for Jira Service Desk makes it hard to identify which organizations are generating support requests.

      Requested Behaviour
      Add a field for a user to specify their organization name as well as their name and email address when they sign up for a Service Desk customer account and is editable by administrators.

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          relates to

          Suggestion - JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed

          Suggestion - JSDCLOUD-2933 Ability to add a custom field such as Customer's Organization in Service Desk customer portal profile

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              mariffin Mohamed Hazwan Ariffin (Inactive)
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              20 Start watching this issue

              Dates

                Created:
                Updated:

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