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  1. Jira Service Management Data Center
  2. JSDSERVER-2736

Reports in the Customer Portal

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      At the moment, only Agents can generate reports from within JIRA

      Suggestion

      Have a reporting function in the Customer Portal so that the customers themselves can view these reports. For example: Time to Resolution report

      This way, the customer is able to know the average Time to Resolution for the issues the customer created.

      Other reports would be Opened Request/Close Requests so customers are able to see how many request they have opened in a month, etc

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          relates to

          Suggestion - JSDCLOUD-2736 Reports in the Customer Portal

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              Unassigned Unassigned
              ywoo Yit Wei
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              Dates

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                Updated:

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