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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-2386

Automation rule to add participants to requests

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      1) Scenario 1: Critical incident where all/few customers should be involved into a specific issue
      2) Scenario 2: Incident where more than 1 customer should automatically be added into issues.

      As you can notify users when an issue matches a user X or issue type Y (Just an example). It would be nice if you could add participants making the same comparison.

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              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
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