Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2386

Automation rule to add participants to requests

    XMLWordPrintable

Details

    • 7
    • 17
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      1) Scenario 1: Critical incident where all/few customers should be involved into a specific issue
      2) Scenario 2: Incident where more than 1 customer should automatically be added into issues.

      As you can notify users when an issue matches a user X or issue type Y (Just an example). It would be nice if you could add participants making the same comparison.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed

          Suggestion - JSDSERVER-1840 Automatically set participants in the then of an automation rule

          • Closed
          relates to

          Suggestion - JSDSERVER-1268 Support adding a Jira group to the "Request participants" field

          • Closed

          Suggestion - JSDSERVER-3628 Adding 'Request Participants' using Automation?

          • Closed

          Suggestion - JSDCLOUD-12360 Automation rule to add participants to requests (new "Add participant" action, ability to add participants in Create Issue action)

          • Gathering Interest
          mentioned in

          Page Loading...

          Activity

            People

              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
              Votes:
              108 Vote for this issue
              Watchers:
              67 Start watching this issue

              Dates

                Created:
                Updated:

                Backbone Issue Sync