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  1. Jira Service Management Data Center
  2. JSDSERVER-2381

Hide or Anonymize Assignee Information for Customers

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • 6
    • 7
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Customer would like to hide or anonymize Assignee information from being viewed by Service Desk Customers
      They do not wish to have the Assignee's Name, Picture, or Email Address visible to Customers

      Suggested Solution

      An option for Agent privacy from Service Desk Customers

      Workaround

      No complete workaround to fully hide this information:

      • Use a Generic Photo for the Agent's Profile Picture
      • Rename Agent to a generic Name

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1986 As an Administrator, I want to be able to hide agent usernames from customers

          • Gathering Interest

          Suggestion - JSDSERVER-3308 Ability to hide agent name in customer portal

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-2381 Hide or Anonymize Assignee Information for Customers

          • Closed

          Activity

            People

              Unassigned Unassigned
              scranford Shawn C
              Votes:
              88 Vote for this issue
              Watchers:
              36 Start watching this issue

              Dates

                Created:
                Updated:

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