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Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Email - Outgoing
Labels:
- sdt

UIS:
7
Support reference count:
13
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Currently, Service Desk notifications will only contain the data relevant to the event that has triggered the notification.
In order to have a complete overview on mail, having historic data available in the mail notifications would be very convenient to have.
In particular when forwarding this email to another person to inform them of the reqest, and the history within.

Attachments

Issue Links

is duplicated by

JSDSERVER-2323 Send full request via mail notification

Gathering Interest

JSDSERVER-5188 As a customer, in the customer notification emails I'd like to see the full comment history for my issue

Gathering Interest

JSDSERVER-5228 Allow JSM to display whole comment history in notification mail

Gathering Interest

relates to

JSDCLOUD-2044 Include request history in customer notifications

Under Consideration

mentioned in: Page Loading...

Activity

People

Assignee:: Unassigned

Reporter:: MJ (Inactive)

Votes:: 144 Vote for this issue

Watchers:: 66 Start watching this issue

Dates

Created:: 30/Jun/2015 1:14 PM

Updated:: 09/Apr/2024 2:13 AM

As a Service Desk User, I would like notifications to contain the request history