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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1942

Allow HTML/Rich text formatting in tickets created through email in Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, when a customer sends a email to created a new ticket in a Service Desk project, the content of the email will be converted to plain text.

      Most customers are not aware of this behavior and may use rich text/HTML to organize the information they want to send to the support team.

      Would be useful if JIRA Service Desk could handle the HTML instead of just convert it to plain text.

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              mmcmahon Matthew McMahon (Inactive)
              tsoares Teilor Soares (Inactive)
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