Details
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Suggestion
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Resolution: Unresolved
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None
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21
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39
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Description
NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Hi All,
You can now import SLA’s from your existing projects to new ones! This has been available since Jira Service Desk 3.8.x.
To find out more check out the release notes: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-8-x-release-notes-936509559.html
On behalf of the JSD team I want to thank all of you for your patience.
— JIRA Service Desk Team
In our setup, we have a servicedesk project per customer. Most of the SVD setup (like workflow, calendars & standard offered SLA metrics) are the same for all projects, while other aspects (users/project roles/...) are specific for each SVD project.
having tens of SVD projects, means each time the same SLAsetup needs to be configured manually:
- SLA metrics
- Calendars
- ...
.. while other specifically generated setup is not wanted:
- workflow
- screens
- issuetypes
- ...
Being able to control which defaults are used during 'create project' wizard, would be really helpful.
Alternatively, a clone/copy-from-existing SVD project would work as workaround -> if this were possible, we could use a template project to copy from.
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- relates to
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- Future Consideration
- was cloned as
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