Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-78882

Left click outside of the transition issue screen, closes the window without warning

XMLWordPrintable

      Problem

      When transitioning the Service desk issue if you left click anywhere outside of the transition screen, popup windows closes without any warning and all the comment entered is gone without saving

      Environment

      10.3.5

      Steps to Reproduce

      1. Create a Service management project on JSM 10.3.5
      2. Create a new service request in this project
      3. Transition the test request to any status. For example Waiting for Customer to Resolve
      4. Fill the Description and other required fields
      5. Left click anywhere outside of the transition screen

      Expected Results

      Screen should not be closed

      Actual Results

      Screen is closed without any confirmation and everything entered in a field or wrote in a comment / the description is lost.

      Workaround

      "Currently there is no known workaround for this behavior. A workaround will be added here when available.".

      Versions Tested

      JSM:
      10.3.5 where the bug seen
      Bug has not seen in 5.17.5 and 5.4

            [JRASERVER-78882] Left click outside of the transition issue screen, closes the window without warning

            Marc Dacanay made changes -
            Remote Link Original: This issue links to "Internal ticket (Web Link)" [ 1024857 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 9
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Bugfix Automation Bot made changes -
            Introduced in Version New: 10.03
            Thiago Masutti made changes -
            Affects Version/s New: 10.7.0 [ 111095 ]
            Thiago Masutti made changes -
            Component/s Original: Issue View [ 27897 ]
            Component/s New: Issue - View Issue [ 13090 ]
            Component/s New: Issue - Others [ 43430 ]
            Key Original: JSDSERVER-16242 New: JRASERVER-78882
            Affects Version/s Original: 10.3.5 [ 110897 ]
            Affects Version/s New: 10.3.0 [ 109301 ]
            Affects Version/s New: 10.3.5 [ 110809 ]
            Project Original: Jira Service Management Data Center [ 15611 ] New: Jira Data Center [ 10240 ]
            SET Analytics Bot made changes -
            UIS New: 1

            Heiko Gerlach added a comment - - edited

            Hi All, this can be fixed by creating a small Jira app just with following css:

             

            .aui-blanket {     
    pointer-events:none!important; 
}

             

            Cheers

            Heiko Gerlach

            NEXUS AG

            Heiko Gerlach added a comment - - edited Hi All, this can be fixed by creating a small Jira app just with following css:   .aui-blanket {     pointer-events:none!important; }   Cheers Heiko Gerlach NEXUS AG
            Baris Ilhan made changes -
            Symptom Severity Original: Severity 3 - Minor [ 15832 ] New: Severity 2 - Major [ 15831 ]
            Baris Ilhan made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]

              Unassigned Unassigned
              8d241b947074 Baris Ilhan
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated: