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Details

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Chat
Labels:

UIS:
78
Support reference count:
26
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

It would be great if Service Desk had a Live Chat system where customers can directly chat with an agent. This could be done via the browser directly, or perhaps through integration with another application (eg. Hip Chat)

Attachments

Issue Links

is duplicated by

JSDSERVER-1271 Allow customers to have a real time conversation around their request

Closed

JSDSERVER-1272 Allow customers to raise requests in HipChat

Closed

JSDSERVER-3438 It will be great if we have chatting feature between Customer and Agent

Closed

relates to

JSDCLOUD-1616 Implement a Live Chat system in Service Desk

Closed

JSDSERVER-1271 Allow customers to have a real time conversation around their request

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...

(4 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Yit Wei

Votes:: 317 Vote for this issue

Watchers:: 167 Start watching this issue

Dates

Created:: 05/Mar/2015 3:41 PM

Updated:: Yesterday 2:14 AM