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  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-1616

Implement a Live Chat system in Service Desk

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    • UIS:
      132
    • Support reference count:
      26
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be great if Service Desk had a Live Chat system where customers can directly chat with an agent. This could be done via the browser directly, or perhaps through integration with another application (eg. Hip Chat)

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              Assignee:
              Unassigned
              Reporter:
              ywoo Yit Wei Woo
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                Created:
                Updated: