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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: None
Component/s: Email - Outgoing
Labels:
- affects-server
- sdt
- srl

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Problem Definition

For a project which is associated with ServiceDesk, if a user creates a Service Desk Request (through the Customer Portal or Email), then the Create Issue notification is sent by mail to the Reporter even if there are no users marked to be notified on that event in the Notification Scheme.

Attachments

Issue Links

is blocked by

JSDSERVER-3684 Issue Create Event Triggers Notification Regardless of Settings

Gathering Impact

is cloned from

JSDSERVER-448 Service Desk always sends notification to the reporter, ignoring the notification scheme

Closed

is duplicated by

JSDSERVER-1620 Option to disable initial service desk ticket confirmation notification

Gathering Interest

is related to

JSDSERVER-218 Provide the ability to customize Jira Service Desk notifications

Closed

relates to

JSDCLOUD-1510 As a customer, I don't want to get Service-Desk notification emails for my own issue creation

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...

(4 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: adrian-hass_tamedia

Votes:: 9 Vote for this issue

Watchers:: 10 Start watching this issue

Dates

Created:: 13/Feb/2015 8:24 AM

Updated:: 19/Sep/2019 5:56 AM

Resolved:: 21/Oct/2016 5:06 AM