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  1. Jira Service Management Data Center
  2. JSDSERVER-1102

Not able to configure JIRA Service Desk customers without using a license

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,

      I have created a service desk project, keeping the standard permission.
      I have added the user AD group into the Service Desk Customer.
      But when then try logging an service desk request on the customer portal. It asks them to logging.

      And if they logging in it gives an error message as "Invalid credentials"

      Could you please let me know how the customers can be added without taking JIRA licenses.

      Best Regards,
      Prasanjit

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          Suggestion - JSDCLOUD-1102 Not able to configure JIRA Service Desk customers without using a license

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              Unassigned Unassigned
              93394baafb5d Prasanjit Sahu
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