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  1. Jira Service Management Data Center
  2. JSDSERVER-1050

Restrict access to Request Types within one Portal

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    • Suggestion
    • Resolution: Duplicate
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    • Global Configuration
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Allow admins to restrict Request Types that can be seen in a Portal. A use case would be if you have a single help desk that uses one Project but that might handle requests from different departments within an organization. Not all departments need to request the same assistance so they don't all need to see the same requests.

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          duplicates

          Suggestion - JSDSERVER-195 Ability to restrict ticket creation for certain "Request Types"

          • Under Consideration
          relates to

          Suggestion - JSDCLOUD-1050 Restrict access to Request Types within one Portal

          • Closed
          mentioned in

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              Unassigned Unassigned
              9df671ef81d3 Jon Moser
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                Updated:
                Resolved:

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