Details
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Suggestion
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Resolution: Fixed
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Setup ServiceDesk1 email settings to read from email test1@example.com over POP
Send email to test1@example.com
Ticket Created in ServiceDesk1 (OK)
test1@example.com is part of the mailing list list1@example.com
Send an email to list1@example.com
Email is properly received to the Inbox of test1@example.com (OK)
Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
Ticket NOT Created in ServiceDesk1 (NOK!)
Attachments
Issue Links
- is duplicated by
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JSDSERVER-1108 JIRA Service Desk NOT creating tickets for emails sent to a mailing list
- Closed
- relates to
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JSDSERVER-827 Email CC'd to Service Desk email or a group doesn't get created as issue
- Closed
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JSDSERVER-834 Alias email and auto forwarding does not create new request in Service Desk
- Closed
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JSDCLOUD-1040 Cannot handle 'bulk' or email not specifically sent to service desk support email
- Closed