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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: 2.2-OD-04, 2.1.1
Component/s: Email - Incoming
Labels:
- affects-server

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Setup ServiceDesk1 email settings to read from email test1@example.com over POP
Send email to test1@example.com
Ticket Created in ServiceDesk1 (OK)
test1@example.com is part of the mailing list list1@example.com
Send an email to list1@example.com
Email is properly received to the Inbox of test1@example.com (OK)
Email then disappears from the Inbox of test1@example.com (OK: since JIRA Service Desk retrieves the whole inbox in POP mode)
Ticket NOT Created in ServiceDesk1 (NOK!)

Attachments

Issue Links

is duplicated by

JSDSERVER-1108 JIRA Service Desk NOT creating tickets for emails sent to a mailing list

Closed

relates to

JSDSERVER-827 Email CC'd to Service Desk email or a group doesn't get created as issue

Closed

JSDSERVER-834 Alias email and auto forwarding does not create new request in Service Desk

Closed

JSDCLOUD-1040 Cannot handle 'bulk' or email not specifically sent to service desk support email

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...

(3 mentioned in)

Activity

People

Assignee:: Phuong Doan (Inactive)

Reporter:: David Black

Votes:: 1 Vote for this issue

Watchers:: 7 Start watching this issue

Dates

Created:: 05/Nov/2014 4:20 AM

Updated:: 19/Sep/2019 5:55 AM

Resolved:: 01/Dec/2014 4:05 AM