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  1. Jira Service Management Data Center
  2. JSDSERVER-1029

Ability to set CC'ed users as a watcher and get notification

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently in Service Desk Mail Handler, there's no option to set CC'ed users as a watcher and to allow them to get notification when an issue created via email.

      The built-in JIRA "Create a new issue or add a comment to an existing issue" mail handler contains the CC Watchers option which enable CC'ed users to become a watcher.

      It would be great to have this feature on Service Desk Mail Handler.

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        Issue Links

          duplicates

          Suggestion - JSDSERVER-823 Mail handler for JIRA SD does not support CC watchers

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1029 Ability to set CC'ed users as a watcher and get notification

          • Closed

          Activity

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              Unassigned Unassigned
              rsaputra Adven
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              3 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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