Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1028

Request Type Components

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Global Configuration
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be great if we would be able to specify a sub category of a request type. For example:

      • Technical Support
        • Connection problem
        • Installation
      • Sales Support
        • Billing
        • Licenses
        • Renewals
        • Promotions

      This can be useful in filtering the request types in a more efficient manner.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-1028 Request Type Components

          • Closed

          Activity

            People

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              4 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync