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  1. Jira Service Management Data Center
  2. JSDSERVER-1010

As a service desk customer I want to allow interested colleagues to see my request.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a service desk customer I want to allow interested colleagues to see my request.

      In classic JIRA we have done this with issue security on a multi user picker field "interested users".

      As a company using service desk we want to allow our customer contacts to share their requests with other customer contacts of the same company (identified via mail-domain).

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          duplicates

          Suggestion - JSDSERVER-269 Allow customers to add other customers as request participants in the Customer Portal

          • Closed

          Suggestion - JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed
          relates to

          Suggestion - JSDCLOUD-1010 As a service desk customer I want to allow interested colleagues to see my request.

          • Closed

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              c6c298901cb9 STAGIL
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