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  1. Jira Service Management Cloud
  2. JSDCLOUD-9951

Export Insight Objects using User Friendly format results in 504 error

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      Issue Summary

      Trying to export a large amount of objects with references to other object types results in a 504 HTTP error.

      Steps to Reproduce

      1. Step 1: Open an object type with a large amount of objects with references
      2. Step 2: Try and export it with User Friendly format

      Expected Results

      A .csv file should be generated and downloaded

      Actual Results

      A 504 http error is raised and an error screen is shown to the user.

      Workaround

      Choose "data consistent" in the Format drop down when exporting the objects.

        1. export.har
          141 kB

            [JSDCLOUD-9951] Export Insight Objects using User Friendly format results in 504 error

            Nicole made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 725377 ]
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            Resolution New: Timed out [ 10 ]
            Status Original: Long Term Backlog [ 12073 ] New: Closed [ 6 ]
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            Labels New: timeout-bulk-close202301
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            UIS Original: 3 New: 5
            Nicole made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 706579 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 3
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            Support reference count Original: 11 New: 12
            SET Analytics Bot made changes -
            UIS Original: 3 New: 5
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            UIS Original: 6 New: 3
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            UIS Original: 10 New: 6

              Unassigned Unassigned
              0150a069005d Thais Souza (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: