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  1. Jira Service Management Cloud
  2. JSDCLOUD-9950

Ability to filter which status is shown on the customer portal

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      Problem Definition

      After the implementation of https://jira.atlassian.com/browse/JSDCLOUD-3334, currently, all the workflow statuses are being shown on the customer portal to filter the requests.
      There are some scenarios where customers do not want to show all the statuses to their clients. Just Open/Closed Issues filter was okay for those customers.

      Suggested Solution:

      It should be configurable whether you want an Open/Closed filter or want to make all the statuses visible to the clients.
       

      Why this is important:

      There are some statuses in workflow like 'escalated to tier1', 'escalated to tier2', 'checking with internal team', these statuses should not be visible in the filter to clients.

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          Form Name

            [JSDCLOUD-9950] Ability to filter which status is shown on the customer portal

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              Unassigned Unassigned
              157cb8ea75c4 Abhishek Singh
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                Created:
                Updated: