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  1. Jira Service Management Cloud
  2. JSDCLOUD-9769

Approval with status does not match current issue status still shows up on portal issue view

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • Approvals
    • None

    Description

      Issue Summary

      Same issue on the new issue view shows as approved but on portal shows one completed approval and one pending approval, and the issue status is not in pending approval status

      Steps to Reproduce

      1. Config a workflow that allows issue to transition to other status other then just approval/decline
      2. Create an issue and transition it to the approval workflow
      3. Transition the issue to other status other than approval/decline so it will leave a pending approval
      4. Transition the issue back to waiting for approval status
      5. Now complete the approval flow by approve the issue

      Expected Results

      1. This new issue view should be shown as approved on the issue view(via comment)
      2. Portal issue view should show the issue with only one completed approval
      3. Portal request filter filter by `waiting for my approval` shouldn't return this ticket for people in the approver list

      Actual Results

      1. New issue view behaves correctly by only showing the completed approval in comments
      2. Portal issue view still show pending approval
      3. Portal request filter filter by `waiting for my approval` still return the ticket even though the issue is not waiting for approval

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              yqin Yuting Qin
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              Dates

                Created:
                Updated:
                Resolved: