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  1. Jira Service Management Cloud
  2. JSDCLOUD-971

Allow customization of the Service Desk notifications to customers

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      There is currently no method to customize the notifications in Service Desk (it is either enabled or disabled, no modifications are possible).

      This makes it impossible to change who should/should not receive notifications when using the Service Desk notifications, and which operations shouldn't trigger a notification.

      It would be much more convenient if we can modify the Service Desk notifications.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-72 Disable Notifications per Project; Use JIRA's default notification rules and templates

          • Closed

          Suggestion - JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-894 Provide the ability for admin to control Service Desk notification for status change

          • Closed

          Suggestion - JSDCLOUD-1222 Email notification for Issue Assigned

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-971 Allow customization of the Service Desk notifications to customers

          • Closed

          Activity

            People

              Unassigned Unassigned
              jtye Joe Wai Tye (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: