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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Incoming Email - Mail Handlers
Labels:
- IWT
- affects-cloud
- affects-server
- jsd-pm-feedback
- rv
- sdt

UIS:
84
Support reference count:
118
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Update 19th April 2021

Hi everyone,

Thanks for your patience. We are continuing to fix email-related issues in Jira Service Management. We are exploring ways of making this possible but no work is planned on this in the next six months.

Cheers,
Jason and the Jira Service Management Team 

At the moment, it is not possible to customize the Service Desk mail handler. When you try, the following error will appear

The email handler Service Desk Mail Handler can only be used by JIRA Service Desk. Please choose a different email handler type.

It would be better to be able to configure the mail handler like the normal JIRA mail handler for some options (regex, Bulk, etc) which will affect the emails being processed by the mail handler.

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01/Apr/2016 6:44 PM

Issue Links

is duplicated by

JSDCLOUD-1385 Allow configuration of catch e-mail addresses

Closed

JSDCLOUD-1807 Service Desk Email Settings to have "Local Folder" feature

Closed

is related to

CONFCLOUD-38311 Service Desk Mail Handler with more than two required fields

Closed

JSDCLOUD-1807 Service Desk Email Settings to have "Local Folder" feature

Closed

JSDSERVER-960 Allow configuration of Service Desk default mail handler

Gathering Interest

JSDCLOUD-837 As an admin I want the ability to configure the regex used by the Service Desk mail handler

Future Consideration

relates to

JSDCLOUD-973 As an admin I want the ability to configure the *Bulk Settings* used by the Service Desk mail handler

Future Consideration

JSDCLOUD-1518 JIRA Service Desk mail handler do not have a field to choose mailbox or folder

Not Being Considered

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 is related to, 2 relates to, 11 mentioned in)

Activity

People

Assignee:: Manpreet Singh

Reporter:: Yit Wei

Votes:: 375 Vote for this issue

Watchers:: 218 Start watching this issue

Dates

Created:: 15/Oct/2014 9:00 AM

Updated:: Yesterday 2:10 AM