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  1. Jira Service Management Cloud
  2. JSDCLOUD-9553

The Language support section displays "1 section needs review" even if there are no pending translations

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • Language Support
    • None

      Issue Summary

      Under Language Support, we see "1 section needs review" besides the added language even if the UI does not show any pending translations(no yellow dot beside any category)

      Steps to Reproduce

      Have not been able to find what exactly triggers this behaviour
      What we see
      Beside the language, we see "1 section needs review"

      Expected Results

      We should be able to see and identify the section that has a pending translation with a yellow dot beside it

      Actual Results

      All the translations have been added and confirmed and there are no pending translations

      Workaround

      We have seen that sometimes some categories like "Portal content", "Components", "Customer visible status" do not get reflected under Language support.
      They either appear empty or are not shown at all.
      Adding a space beside them and then saving it will trigger these to start getting reflected under Language support with a yellow dot beside them so that we can add the pending translations.

            [JSDCLOUD-9553] The Language support section displays "1 section needs review" even if there are no pending translations

            Alison made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 970162 ]
            Alison made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 970162 ]
            Yuting Qin made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 967577 ]
            Yuting Qin made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]

            Yuting Qin added a comment -

            I am closing this bug as the bug description is too board which covers many different causes. Some of them were fixed in the latest attempt to fix the bug.

            I have opened a new bug https://jira.atlassian.com/browse/JSDCLOUD-15471 which tracks another cause of the symptom, please upvote it if you are impacted by that one or raise a new bug if it's different.

            This will help us get a better idea of the impact and prioritise the fix accordingly.

            Yuting Qin added a comment - I am closing this bug as the bug description is too board which covers many different causes. Some of them were fixed in the latest attempt to fix the bug. I have opened a new bug https://jira.atlassian.com/browse/JSDCLOUD-15471 which tracks another cause of the symptom, please upvote it if you are impacted by that one or raise a new bug if it's different. This will help us get a better idea of the impact and prioritise the fix accordingly.
            SET Analytics Bot made changes -
            UIS Original: 15 New: 14
            Yuting Qin made changes -
            Status Original: Gathering Impact [ 12072 ] New: Short Term Backlog [ 12074 ]
            SET Analytics Bot made changes -
            UIS Original: 14 New: 15
            SET Analytics Bot made changes -
            Support reference count Original: 53 New: 54
            SET Analytics Bot made changes -
            UIS Original: 9 New: 14

              a1217920d496 Ash Young
              e87386e27ed9 Simran G
              Affected customers:
              27 This affects my team
              Watchers:
              32 Start watching this issue

                Created:
                Updated:
                Resolved: