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  1. Jira Service Management Cloud
  2. JSDCLOUD-9159

Adding comments with backslashes in the customer portal causes the comments to not render correctly

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Details

    • Bug
    • Resolution: Cannot Reproduce
    • Low
    • Issue View
    • None

    Description

      Issue Summary

      Adding comments containing backslashes causes the comments to not be rendered correctly in the old issue view

      Steps to Reproduce

      1. In the customer portal, add
      2. add the comment 
        C:\Program Files\Company\Software

      Expected Results

      comment displays 

      C:\Program Files\Company\Software

      Actual Results

      comment displays as 

      C:
Program Files\\Company
Software

      Workaround

      Use the code snippet in the customer portal

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          People

            Unassigned Unassigned
            nmohdkhalid Nabil
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            6 Vote for this issue
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            11 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: