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  1. Jira Service Management Cloud
  2. JSDCLOUD-90

Ability to View all issues in an organization

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Use Case: when supporting multiple organizations with multiple users within each organization, a key feature is the ability to see all the issues within the organization that the user belongs to. In JIRA, that was possible with the use of issue security and assigning a security level to each organization. A user could then see all issues reported by their organization in a predefined filter query.

      For the purpose of Service Desk, please consider the concept of groups or organizations for the service desk users.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-122 Add Share Button and Watch Issue on Customer Portal

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-90 Ability to View all issues in an organization

          • Closed

          Activity

            People

              Unassigned Unassigned
              1d229dbbce78 Susan Hauth [Jira Queen]
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              20 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: