Details
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Suggestion
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Resolution: Unresolved
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None
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260
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Description
Problem
The Description field on a Request type (Customer portal) is a simple text box where a customer can just describe the issue and there is no option to add code blocks, format the text, or mention someone.
Suggestion
Add the same editor as the comment box where the customer can format the text correctly in order to create a ticket with a clear and organized description.
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-9196 Add rich text editor to customer portal
- Closed
- relates to
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JSDCLOUD-9795 WYSIWYG editor for default description in request type configuration(Next-Gen) does not work
- Closed