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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Request Type Configuration
Labels:
- ServiceCatalog
- affects-cloud
- affects-server
- fws
- iwt
- portal-fields
- sds
- sdt
- triaged

UIS:
477
Support reference count:
81
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.
Latest Update:
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Update 15 May 2023

In January 2022, we launched a new forms feature for JSM Cloud, which addressed many requests for additional field support in the JSM Portal. We appreciate your feedback and patience as we continue to develop and improve this feature.

However, we acknowledge a current shortcoming in our system: we do not yet support the following picker fields in the Request Type > Request Form:

Project Picker

Group Picker

Version Picker

While these fields aren't currently in our development plan for FY24 (up to July 2024), we want to reassure you that we are aware of this limitation and are considering their inclusion in future updates.

Please note that the absence of a definitive timeline does not mean we won't support these fields in the future.

Simon Herd,
JSM - Principal Product Manager
Show
Update 15 May 2023 In January 2022, we launched a new forms feature for JSM Cloud, which addressed many requests for additional field support in the JSM Portal. We appreciate your feedback and patience as we continue to develop and improve this feature. However, we acknowledge a current shortcoming in our system: we do not yet support the following picker fields in the Request Type > Request Form: Project Picker Group Picker Version Picker While these fields aren't currently in our development plan for FY24 (up to July 2024), we want to reassure you that we are aware of this limitation and are considering their inclusion in future updates. Please note that the absence of a definitive timeline does not mean we won't support these fields in the future. Simon Herd, JSM - Principal Product Manager

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

As of 2022 the Customer Portal now has two field/form configuration experiences. The first are the fields configured under Request Type > Portal Form, which is the basis for this original issue. The new Project Settings > Forms can also be used in the Customer Portal.

The unsupported fields for Request Type > Portal Form are:

Group Picker
Project Picker
Version Picker

Attachments

Issue Links

is blocked by

JSDCLOUD-1211 Customer Request Type not visible on edit and create screen

Closed

is duplicated by

JSDCLOUD-84 Implement existing custom fields in customer portal

Closed

JSDCLOUD-243 Having the ability to add custom field or any fields in the customer portal form

Closed

JSDCLOUD-2433 Nfeed or similar for Jira On Demand

Closed

JSDCLOUD-4384 I would like to have the ability to add fields/customise the Customer portal

Closed

is related to

JSDCLOUD-992 not able to use security levels for customers

Closed

JSDCLOUD-3154 Let custom fields be settled as mandatory on JIRA

Closed

JSDCLOUD-343 add new created Custom Field to all Request types in Customer Portal

Closed

JSDCLOUD-787 third-party fields to ServiceDesk request types in the customer portal

Closed

JSDCLOUD-2240 Downloadable Attachment on the Request Form

Closed

JSDSERVER-86 Several custom field types can't be added to a request type

Closed

JSDCLOUD-100 As a Service Desk user, I'd like to be able to add custom field types to Service Desk

Gathering Interest

JSDCLOUD-173 Support custom field plugins in the Customer Portal

Gathering Interest

JSDCLOUD-2961 Option to Display Time Tracking in Service Desk Customer Portal view for certain users

Gathering Interest

JSDCLOUD-3518 Add "Original Estimate" field to Customer Portal

Gathering Interest

JSDSERVER-7097 'Group' custom field type can't be added to a request type

Gathering Interest

relates to

JSDCLOUD-3587 Update "Setting up request types" documentation to list standard custom field types that cannot be shown in portal

Closed

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(11 is related to, 1 relates to, 11 mentioned in)

Activity

People

Assignee:: Sam Knight

Reporter:: Joshua Hansen

Votes:: 541 Vote for this issue

Watchers:: 312 Start watching this issue

Dates

Created:: 21/Oct/2013 10:35 PM

Updated:: 13 hours ago

Last Update On:: 15/May/2023