Details
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Suggestion
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Status: Future Consideration (View Workflow)
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Resolution: Unresolved
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246
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81
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
As of 2022 the Customer Portal now has two field/form configuration experiences. The first are the fields configured under Request Type > Portal Form, which is the basis for this original issue. The new Project Settings > Forms can also be used in the Customer Portal.
The unsupported fields for Request Type > Portal Form are:
- Group Picker
- Project Picker
- Version Picker
The new forms functionality launched for JSM Cloud in January 2022. These new forms are based upon the Atlassian Document Format and allow for richer forms to be created with headings, columns and tables, plus conditional logic. We are continuing to build support for more Jira fields in the new form system.
Please note that we are unlikely to build support for the following fields in the existing Request Type field configuration:
- Group Picker
- Project Picker
- Version Picker
Simon Herd
Principal Product Manager - Forms
Attachments
Issue Links
- is blocked by
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JSDCLOUD-1211 Customer Request Type not visible on edit and create screen
- Closed
- is duplicated by
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JSDCLOUD-84 Implement existing custom fields in customer portal
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- Closed
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JSDCLOUD-243 Having the ability to add custom field or any fields in the customer portal form
- Closed
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JSDCLOUD-2433 Nfeed or similar for Jira On Demand
- Closed
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JSDCLOUD-4384 I would like to have the ability to add fields/customise the Customer portal
- Closed
- is related to
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JSDCLOUD-992 not able to use security levels for customers
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- Closed
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JSDCLOUD-3154 Let custom fields be settled as mandatory on JIRA
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- Closed
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JSDCLOUD-343 add new created Custom Field to all Request types in Customer Portal
- Closed
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JSDCLOUD-2240 Downloadable Attachment on the Request Form
- Closed
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JSDSERVER-86 Several custom field types can't be added to a request type
- Closed
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JSDCLOUD-100 As a Service Desk user, I'd like to be able to add custom field types to Service Desk
- Gathering Interest
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JSDCLOUD-173 Support custom field plugins in the Customer Portal
- Gathering Interest
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JSDCLOUD-787 third-party fields to ServiceDesk request types in the customer portal
- Gathering Interest
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JSDCLOUD-2961 Option to Display Time Tracking in Service Desk Customer Portal view for certain users
- Gathering Interest
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JSDCLOUD-3518 Add "Original Estimate" field to Customer Portal
- Gathering Interest
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JSDSERVER-7097 'Group' custom field type can't be added to a request type
- Gathering Interest
- relates to
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JSDCLOUD-3587 Update "Setting up request types" documentation to list standard custom field types that cannot be shown in portal
- Closed
- mentioned in
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