[JSDCLOUD-86] Several custom field types can't be added to a request type - Create and track feature requests for Atlassian products.

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Details

Type: Suggestion
Status: Future Consideration (View Workflow)
Resolution: Unresolved
Component/s: Request Type Configuration
Labels:
- ServiceCatalog
- affects-cloud
- affects-server
- fws
- iwt
- portal-fields
- sds
- sdt
- triaged

UIS:
66
Support reference count:
81
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Please specify what fields you would like to see in the Customer Portal by adding comments to this issue.

Update as of 16 Aug 2016

Hi all,

Just to provide some update on this ticket. Currently JIRA Service Desk supports all custom fields except Group pickers, Project pickers and Version pickers. The Project one is not relevant to the portal's users – please let us know how you'd use it if it's relevant to you so that we can understand your use case. We haven't heard many customers asking for groups and versions and therefore they are not on our current roadmap. We'd like your use case for these ones, esp. the group field.

In terms of add-on fields from our partners, e.g. nFeed, this is something we would like to have in JSD in the future but are currently not on our short to medium term roadmap.

— JIRA Service Desk team

Update as of 13 March 2015

Hi everyone,

Thanks for your input! Reading the comments posted so far, these seem to be the common ones :

Group picker
Project picker
Labels
Multi level select
Calculated number

Thanks for supporting JIRA Service Desk!

The JIRA Service Desk team

Attachments

Issue Links

is blocked by

JSDCLOUD-1211 Customer Request Type not visible on edit and create screen

In Progress

is duplicated by

JSDCLOUD-84 Implement existing custom fields in customer portal

Closed

JSDCLOUD-243 Having the ability to add custom field or any fields in the customer portal form

Closed

JSDCLOUD-2433 Nfeed or similar for Jira On Demand

Closed

JSDCLOUD-4384 I would like to have the ability to add fields/customise the Customer portal

Closed

is related to

JSDCLOUD-992 not able to use security levels for customers

Closed

JSDCLOUD-3154 Let custom fields be settled as mandatory on JIRA

Closed

JSDCLOUD-343 add new created Custom Field to all Request types in Customer Portal

Closed

JSDCLOUD-2240 Downloadable Attachment on the Request Form

Closed

JSDSERVER-86 Several custom field types can't be added to a request type

Closed

JSDCLOUD-100 As a Service Desk user, I'd like to be able to add custom field types to Service Desk

Gathering Interest

JSDCLOUD-173 Support custom field plugins in the Customer Portal

Gathering Interest

JSDCLOUD-787 third-party fields to ServiceDesk request types in the customer portal

Gathering Interest

JSDCLOUD-2961 Option to Display Time Tracking in Service Desk Customer Portal view for certain users

Gathering Interest

JSDCLOUD-3518 Add "Original Estimate" field to Customer Portal

Gathering Interest

JSDSERVER-7097 'Group' custom field type can't be added to a request type

Gathering Interest

relates to

JSDCLOUD-3587 Update "Setting up request types" documentation to list standard custom field types that cannot be shown in portal

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(11 is related to, 1 relates to, 7 mentioned in)

Activity

People

Assignee:: Jehan Gonsalkorale

Reporter:: Joshua Hansen

Votes:: 426 Vote for this issue

Watchers:: 275 Start watching this issue

Dates

Created:: 21/Oct/2013 10:35 PM

Updated:: 2 days ago 2:32 AM