Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8649

Customer without permission to project can be added as a reporter of a request

XMLWordPrintable

      Issue Summary

      A customer who does not have access to the project can still be selected as the reporter of a request in the project

      Steps to Reproduce

      1. Create a customer in a project
      2. Create a request in a different project (make sure the permission is set to "Customers my team adds to the project"). Once the request is created, set the reporter a the customer created in the first project

      Expected Results

      The customer is not selectable as a reporter since not having access to the project

      Actual Results

      The customer can be selected as the reporter

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSDCLOUD-8649] Customer without permission to project can be added as a reporter of a request

            Anusha Rutnam made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Anusha Rutnam added a comment -

            Atlassian Update - January 2023

            After some analysis, we've found that this ticket is a duplicate of the request JSDCLOUD-10055 – Don't show users (or Portal Only Customer) who doesn't have Jira application access to appear on reporters and project roles list which has more votes.

            If you disagree with the closing of this ticket, please add a comment here saying why and we can reopen it as needed.

            Anusha Rutnam added a comment - Atlassian Update - January 2023 After some analysis, we've found that this ticket is a duplicate of the request JSDCLOUD-10055 – Don't show users (or Portal Only Customer) who doesn't have Jira application access to appear on reporters and project roles list which has more votes. If you disagree with the closing of this ticket, please add a comment here saying why and we can reopen it as needed.
            Anusha Rutnam made changes -
            Link New: This issue duplicates JSDCLOUD-10055 [ JSDCLOUD-10055 ]
            SET Analytics Bot made changes -
            UIS Original: 4 New: 3
            Anusha Rutnam made changes -
            Link New: This issue is related to JRACLOUD-80305 [ JRACLOUD-80305 ]
            Anusha Rutnam made changes -
            Link New: This issue relates to JSDCLOUD-10055 [ JSDCLOUD-10055 ]

            Anusha Rutnam added a comment -

            ad6a7dfa16ba thank you for taking the time to give this feedback - I see what you mean, that there are specific implications for Jira Service Management projects that make this a distinct issue. Rather than closing this issue, I will add JRACLOUD-36896 as a linked related issue.

            Anusha Rutnam added a comment - ad6a7dfa16ba thank you for taking the time to give this feedback - I see what you mean, that there are specific implications for Jira Service Management projects that make this a distinct issue. Rather than closing this issue, I will add JRACLOUD-36896 as a linked related issue.
            Anusha Rutnam made changes -
            Link New: This issue relates to JRACLOUD-36896 [ JRACLOUD-36896 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 4
            SET Analytics Bot made changes -
            UIS Original: 1 New: 5

              Unassigned Unassigned
              nmohdkhalid Nabil
              Affected customers:
              9 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: