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  1. Jira Service Management Cloud
  2. JSDCLOUD-8649

Customer without permission to project can be added as a reporter of a request

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      Issue Summary

      A customer who does not have access to the project can still be selected as the reporter of a request in the project

      Steps to Reproduce

      1. Create a customer in a project
      2. Create a request in a different project (make sure the permission is set to "Customers my team adds to the project"). Once the request is created, set the reporter a the customer created in the first project

      Expected Results

      The customer is not selectable as a reporter since not having access to the project

      Actual Results

      The customer can be selected as the reporter

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSDCLOUD-8649] Customer without permission to project can be added as a reporter of a request

            Anusha Rutnam made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Anusha Rutnam made changes -
            Link New: This issue duplicates JSDCLOUD-10055 [ JSDCLOUD-10055 ]
            SET Analytics Bot made changes -
            UIS Original: 4 New: 3
            Anusha Rutnam made changes -
            Link New: This issue is related to JRACLOUD-80305 [ JRACLOUD-80305 ]
            Anusha Rutnam made changes -
            Link New: This issue relates to JSDCLOUD-10055 [ JSDCLOUD-10055 ]
            Anusha Rutnam made changes -
            Link New: This issue relates to JRACLOUD-36896 [ JRACLOUD-36896 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 4
            SET Analytics Bot made changes -
            UIS Original: 1 New: 5
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7

              Unassigned Unassigned
              nmohdkhalid Nabil
              Affected customers:
              9 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: