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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Issue View, Permissions & Roles - Customers
Labels:
- ACE-4787
- JSD
- V2.02
- affects-cloud
- affects-server
- lim-mainfr
- sdt

UIS:
856
Support reference count:
43
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Update 2 April 2024

Hi everyone,

Thank you so much for your feedback and patience. Apologies that this hasn't had a response for so long.

We are currently considering this feature request for the roadmap, specifically the ability to restrict Internal Comments by Project Role. Our team is looking into the solution at the moment, so that we can get back to you with more confidence and a timeline.

Thank you, and apologies once again.

Kind regards,

Rachel Crossman

Senior Product Manager - Jira Service Management

Hi,

I would still like to be able to select from a drop down to hide a comment based on Project Roles with or without JSD being enabled. Only having two options (Internal, Customer) is not enough.

Thanks
Darren

Attachments

Issue Links

is duplicated by

JSDCLOUD-2341 Allow Internal Comments to be Restricted

Closed

JSDCLOUD-2346 As an admin , allow to set default "Comment Viewable by" in project level

Closed

JSDCLOUD-2943 Ability to decide the comment security per Service Desk project

Closed

is related to

JSDCLOUD-2078 As an Admin I'd like to restrict the issue comments from other SD users

Closed

JSDCLOUD-2346 As an admin , allow to set default "Comment Viewable by" in project level

Closed

JSDCLOUD-2943 Ability to decide the comment security per Service Desk project

Closed

JSDCLOUD-4188 Add additional tagging to the customer comments field

Closed

JSDSERVER-829 Adding Comments - more comment visiblity options instead of just being restricted to 2 options

Future Consideration

ENT-1527 Loading...

relates to

JSDCLOUD-3392 Restrict internal comments to only users listed in project roles

Closed

JSDCLOUD-9677 Ability to restrict external / internal comments via Permissions

Gathering Interest

causes: JST-353229 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

resolves: ACE-4787 Loading...

(4 is related to, 2 relates to, 1 causes, 7 mentioned in, 1 resolves)

Activity

People

Assignee:: Rachel Crossman

Reporter:: Darren Pegg

Votes:: 421 Vote for this issue

Watchers:: 250 Start watching this issue

Dates

Created:: 18/Sep/2014 3:39 PM

Updated:: 2 hours ago