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  1. Jira Service Management Cloud
  2. JSDCLOUD-8208

Ability to create subcategories in Jira Service Desk Knowledge base categories

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      Problem statement

      Currently, Jira Service Desk Knowledge base only allows for a global level management of categories. Articles that are related to a main subject either get lost inside the bigger category or end up with their own category thrown in.

      Suggested solution

      As an admin of Jira Service Desk, I would like to be able to create subcategories for already existing categories in the Knowledge Base.
      For example:
      Category: Cars
      Subcategories: Engines, Tires, Windshields

      More often than not, categories do have more detailed information within them that the current tooling does not allow for better management.
      The example above allows me to have a category for cars as a whole and then, dedicate subcategories for car related articles in more detail.

          Form Name

            [JSDCLOUD-8208] Ability to create subcategories in Jira Service Desk Knowledge base categories

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              6cf75f652d57 Joseph
              drodrigues@atlassian.com Diego (Inactive)
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                Created:
                Updated: