Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-81

Negotiated Dates capability - calculate SLA times based on dates on issue

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Unresolved
    • SLA
    • None
    • 401
    • 13

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update 5 February 2021

      Hello all,

      Thanks for your interest on this feature. We have a handful of SLA based features that we are currently evaluating. This is one is a strong candidate for prioritisation.

      We will be selecting the key SLA features and beginning work after June 2021. Any further feedback you can provide to help us understand how this feature might work in your organisation is greatly appreciated.

      Thank you for your patience.

      Ben.

      Problem Definition

      Currently, SLA goals needs to be predefined and it's static. In some cases, we need to make it match with the Due Date field.

      Suggested Solution

      Capability to calculate SLA times based on a date custom field.

      Why this is important

      • This is needed to make sure the report is accurate
        • Example: SLA is breached before the due date and this is definitely not the right statistics for the high level management
      Original request

      Like in the legacy style oft eh VertygoSLA plugin, it's very, very important the support to Negotiated Dates, that are the unique alternative to accomplish SLA exceptions in daily operation.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-68 Calculate SLAs based on dates in the issue

          • Closed

          Suggestion - JSDCLOUD-96 Negotiated times by custom date / time fields

          • Closed

          Suggestion - JSDCLOUD-1741 Allow dynamic duration SLAs

          • Closed

          Suggestion - JSDCLOUD-1832 Dynamic SLA Goal in JSM

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-81 Negotiated Dates capability - calculate SLA times based on dates on issue

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-12377 Ability to set reminders on issues at a specific date/time

          • Reviewing
          has action

          ITSM-604 Loading...

          mentioned in

          Page Loading...

          Page Loading...

          Page Loading...

          Activity

            People

              8a3861d8a88c Manas Shukla
              d943dc964ec6 3layer (expert)
              Votes:
              334 Vote for this issue
              Watchers:
              157 Start watching this issue

              Dates

                Created:
                Updated: