Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8095

Portal: Customize layout of issue view

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Problem Definition

      • Currently there aren't any options for Jira Service Desk(JSD) admins. to customize the layout of the issue view that customers see in the portal

      Suggested Solution

      • In the new Jira issue view, it's possible to change the layout and what fields are displayed in the issue view - the same thing can be implemented for the portal

      Why this is important

      • Allows admins more flexibility as to how they would like information to be delivered/viewed by their customers

      Workaround

      • No known workarounds

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-4384 I would like to have the ability to add fields/customise the Customer portal

          • Closed
          relates to

          Suggestion - JSDCLOUD-11193 Ability to Add fields and customize Details section of customer view for request in JSM

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              dnguyen4 Derrick Nguyen
              Votes:
              3 Vote for this issue
              Watchers:
              4 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: